Terms of service
Last updated: Oct 25, 2025
OVERVIEW
Welcome to MahjongBank. The terms “we”, “us”, and “our” refer to MahjongBank.
MahjongBank provides this website, including all related information, content, features, tools, products, and services (the “Services”), to offer you a curated shopping experience. For customer support, shipping questions, and return requests, please contact us at support@mahjongbank.com or +1 (213) 341-9760. Orders are fulfilled from our U.S. warehouse, and approved returns are handled through our U.S. return center in Riverside, California. Legal operator: Xiamen Boxi E-Commerce Co., Ltd.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please discontinue using our Services.
1. ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your country or region. You agree to provide accurate, current, and complete information when registering or purchasing. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
2. OUR PRODUCTS
We make every effort to display accurate product descriptions and images. However, product colors and appearance may vary slightly due to differences in screen display or device settings.
3. ORDERS
When you place an order, you are making an offer to purchase. Mahjongbank reserves the right to accept or decline your order for any reason. Your order is confirmed once payment has been successfully processed.
Please review your order carefully before submitting. If an order cannot be fulfilled, changed, or must be canceled, we will notify you via the email, billing address, or phone number provided.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You confirm that all purchases are for personal or household use and not for commercial resale or export.
4. PRICES AND BILLING
All prices are listed in U.S. dollars unless otherwise indicated. Prices, discounts, and promotions may change without notice. Taxes, shipping, and handling fees are calculated at checkout.
You agree to provide accurate and up-to-date billing and payment information to ensure successful order processing.
5. SHIPPING AND DELIVERY
All delivery times are estimates and may vary due to factors beyond our control. Once we transfer the products to the shipping carrier, title and risk of loss pass to you.
If your package is delayed or lost beyond the estimated timeframe, please contact our support team at support@mahjongbank.com for assistance.
6. INTELLECTUAL PROPERTY
All text, images, graphics, videos, and other materials on the Services are owned by Mahjongbank and protected under applicable copyright and trademark laws.
You may use the Services only for personal, non-commercial purposes. Unauthorized copying, redistribution, or derivative use is prohibited.
All products offered on Mahjongbank are sourced from verified manufacturers or distributors. Mahjongbank operates as an independent retailer and is not officially affiliated with or endorsed by any third-party brand or trademark holder.
7. OPTIONAL TOOLS
We may provide access to third-party tools or features. Such tools are provided “as is” without warranties or liability. Your use of any third-party tool or feature is entirely at your own discretion and subject to that provider’s terms.
8. THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for examining or evaluating such content and assume no liability for third-party materials or websites. Please review the third party’s terms and policies before engaging in any transaction.
9. RELATIONSHIP WITH SHOPIFY
Mahjongbank is powered by Shopify, which enables us to provide the Services. However, all purchases are made directly with Mahjongbank. Shopify is not responsible for any aspect of sales, delivery, or customer support between you and Mahjongbank. By using our Services, you release Shopify and its affiliates from any related claims or liabilities.
10. PRIVACY POLICY
Your use of our Services is governed by our Privacy Policy.
Because our website is hosted by Shopify, certain data related to your use of our Services may also be processed in accordance with Shopify’s Privacy Policy.
Please review both policies to understand how your personal information is collected, used, and shared.
11. FEEDBACK
If you submit reviews, suggestions, or feedback (“Feedback”), you grant us a worldwide, perpetual, royalty-free license to use and display such content for operational or promotional purposes.
You represent that your Feedback is original, truthful, and does not violate any third-party rights. We reserve the right to remove any unlawful or inappropriate content.
12. ERRORS, INACCURACIES, AND OMISSIONS
From time to time, information on our website may contain typographical errors or inaccuracies. We reserve the right to correct or update information and to cancel orders affected by such inaccuracies without prior notice.
13. PROHIBITED USES
You may not use the Services for any unlawful purpose or to violate any applicable laws, infringe intellectual property rights, send spam, or distribute malware. We reserve the right to suspend or terminate your access for violating these terms.
14. TERMINATION
We may terminate your access to the Services at any time for any reason. Sections regarding intellectual property, warranties, liability, indemnification, and governing law shall survive termination.
15. DISCLAIMER OF WARRANTIES
Except as expressly stated, all products and Services are provided “as is” and “as available,” without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation of the Services.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Mahjongbank, its officers, employees, and partners shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products purchased through them.
17. INDEMNIFICATION
You agree to indemnify and hold harmless Mahjongbank, its affiliates, and service providers from any claim, loss, or expense arising from your breach of these Terms or violation of applicable laws.
18. SEVERABILITY
If any part of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19. WAIVER AND ENTIRE AGREEMENT
Failure to enforce any provision shall not constitute a waiver. These Terms, along with our policies, represent the entire agreement between you and Mahjongbank.
20. ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our written consent. We may assign our rights without notice.
21. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in California, United States.
22. CHANGES TO TERMS
We may update these Terms periodically. The latest version will always be posted on this page, and material changes will be communicated in accordance with applicable law. Continued use of the Services constitutes acceptance of updated Terms.
23. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@mahjongbank.com
Customer Support
Email: support@mahjongbank.com
Phone / WhatsApp: +1 (213) 341-9760
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
Returns Support
Approved returns are handled through our U.S. return center in Riverside, California.