Return Policy
Mahjongbank offers a 30-day return policy, which means you have 30 days from the date of delivery to request a return. We want you to be fully satisfied with your purchase, and we ask that you follow the guidelines below when returning an item.
Eligibility for Returns
To be eligible for a return, the item must:
- Be in the same condition as when you received it
- Be unused
- Remain in its original packaging
- Be accompanied by a valid receipt or proof of purchase
How to Initiate a Return
To begin the return process, please contact our customer service team via email at:
support@mahjongbank.com
Once your return request is approved, we will provide you with:
- Instructions on how and where to send the package
Please note that packages returned without prior authorization will not be accepted.
Shipping cost:
Return shipping is at your expense unless the item is faulty or arrived damaged.
Exchange:
If you would like to exchange a product, please contact us within 30 days of receiving your order.
Restocking Fee:
No Restocking Fee
Return Processing and Refunds
After we receive and inspect your returned item, we will notify you via email whether your refund has been approved.
- If approved, your refund will be processed within 10 business days and automatically credited to your original payment method.
- Please be aware that it may take additional time for your bank or credit card company to reflect the refund on your statement.
If It’s Been Over 15 Business Days
If more than 15 business days have passed since you sent your return and you have not yet received a response or refund, please contact us at:
support@mahjongbank.com
We will assist you as soon as possible to resolve the issue.