Return Policy

We want you to feel confident shopping with MahjongBank. If there is an issue with your order, please contact us first and our support team will help you with the next step.

Return Window

Returns are accepted within 30 days of delivery.

How to Start a Return

Please contact us before sending anything back. To request a return, email support@mahjongbank.com and include your order number and the reason for the return.

Our team will review your request and provide return instructions if your order is eligible.

Return Conditions

• Items must be returned in original condition.
• Items must not be used, damaged, or altered.
• Items should be returned with original packaging when possible.
• Returns sent without prior approval may not be accepted.

Return Address

Approved returns should be sent to:

22000 Opportunity Way, DOCK 1-5
Riverside, CA 92518
United States

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method.

Please note that it may take several business days for your bank or card issuer to process and post the refund.

Damaged, Incorrect, or Problem Orders

If your order arrives damaged, incorrect, or there is another issue with delivery, please contact us as soon as possible so we can review the situation and assist you promptly.

Contact Us

If you have any questions about returns, please contact us:

Email: support@mahjongbank.com
Phone / WhatsApp: +1 (213) 341-9760