Privacy policy
Last updated: Oct.25, 2025
MahjongBank provides this website, including all related information, content, features, tools, products, and services (the “Services”). MahjongBank is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. For customer support, shipping questions, and return requests, please contact us at support@mahjongbank.com or +1 (213) 341-9760. Orders are fulfilled from our U.S. warehouse, and approved returns are handled through our U.S. return center in Riverside, California. Legal operator: Xiamen Boxi E-Commerce Co., Ltd. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed.
1. Personal Information We Collect or Process
We may collect the following personal information, depending on your interaction with the Services:
Contact details: name, billing and shipping address, phone number, email address.
Financial information: credit/debit card numbers, payment details, transaction records.
Account information: username, password, preferences, settings.
Transaction information: items viewed, added to cart or wishlist, purchased, returned, or canceled.
Communications: inquiries, customer support messages.
Device information: IP address, browser, device identifiers.
Usage information: interaction with the Services, navigation behavior.
2. Sources of Personal Information
Directly from you (account creation, orders, communication).
Automatically through the Services (cookies, tracking, device data).
From service providers performing functions on our behalf.
From partners or other third parties as permitted by law.
3. How We Use Your Personal Information
Provide, Tailor, and Improve the Services: fulfill orders, manage accounts, send notifications, customize shopping experience.
Marketing and Advertising: send promotional communications via email, SMS, postal mail, or online ads.
Security and Fraud Prevention: authenticate accounts, prevent fraud, protect Services.
Customer Communication: respond to inquiries, provide support.
Legal Compliance: comply with law, respond to legal requests, enforce terms or policies.
4. How We Disclose Personal Information
We may share your personal information in the following cases:
With Shopify and service providers performing IT, payment processing, analytics, shipping, or customer support functions.
With business and marketing partners for personalized advertising. You can opt out of targeted advertising or sale/share of your personal data via: Shopify Targeted Advertising Opt-Out.
With affiliates or within our corporate group.
In connection with legal obligations or business transactions (merger, acquisition, bankruptcy).
5. Relationship with Shopify
Our Services are hosted by Shopify. Shopify processes your personal information in order to provide and improve Services. You can review Shopify’s privacy practices and exercise your rights here: Shopify Privacy
.
6. Third-Party Websites and Links
The Services may include links to third-party sites. We are not responsible for the privacy or security of such sites. Please review their policies before providing personal information.
7. Children’s Data
The Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. Parents or guardians can request deletion of their child’s information by contacting us.
8. Security and Retention
No security system is perfect. We strive to protect your information, but cannot guarantee absolute security. Retention periods depend on business needs, legal obligations, or dispute resolution.
9. Your Rights and Choices
Depending on your location, you may have rights including:
Access/Know: request personal information we hold.
Delete: request deletion of your data.
Correct: request correction of inaccurate data.
Data Portability: request a copy of your data or transfer to a third party.
Opt-Out of Sale/Sharing for Targeted Ads: Opt-Out Here
.
California residents have additional rights under the California Consumer Privacy Act (CCPA). For more information, see CCPA Privacy Rights.
You may also manage email preferences via the unsubscribe link in our communications.
10. International Transfers
We may store or process your information outside your country. Transfers outside the EU/UK rely on recognized transfer mechanisms like Standard Contractual Clauses.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest changes.
12. Contact
If you have questions or wish to exercise your rights:
Email: support@mahjongbank.com
Customer Support
Phone / WhatsApp: +1 (213) 341-9760
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
Returns Support
Approved returns are handled through our U.S. return center in Riverside, California.