Shipping policy

Thank you for shopping with MahjongBank. We are committed to getting your order to you as quickly and reliably as possible.

Order Processing Time

Orders are typically processed within 1–2 business days.

Business days do not include weekends or public holidays.

Estimated Delivery Time

Orders are fulfilled from our U.S. warehouse.

Once shipped, delivery usually takes 3–5 business days.

Total estimated delivery time: 4–6 business days (processing + shipping).

Shipping Coverage

We currently ship within the United States.

Shipping Costs

Shipping costs are shown at checkout. Promotions such as free shipping may be available on eligible orders.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking details.

Possible Delays

While we do our best to meet the estimated delivery window, shipping times may vary slightly during holidays, peak periods, severe weather, or due to carrier delays.

Incorrect Address Information

Please make sure your shipping address is entered correctly at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost in transit, or arrives damaged, please contact our support team and we will assist you as quickly as possible.

Returns

Approved returns are handled through our U.S. return center in Riverside, California. Please do not send anything back without contacting us first and receiving return instructions.